Open to new roles
Customer Success × Systems Engineering
Where technology meets the human experience
Ten years between the people using a product and the team building it. Device fleets, AI wearables, support at volume, and the automations that keep all three from breaking.
About
New York City → Bay Area
Obsessed with the intersection of tech & people
I spend my time where the product meets the person using it. Most recently that meant customer success for the Limitless Pendant, an AI wearable, on contract through Meta's acquisition of the company. Before that, years as a Mac and systems engineer running device fleets for agencies, media companies, and schools.
The through line is that I keep ending up as the person who translates. Customers to engineering, engineering to customers, and increasingly, whatever I need into a tool that did not exist that morning.
My background is anything but traditional. I built my own B.A. in Interdisciplinary Studies with a concentration in Critical Audio Design at Marymount Manhattan College, blending audio, music, and a liberal arts foundation into something uniquely my own. I still teach undergrads as an adjunct, and I co-organize localhost:3000, an AI builder meetup in NYC.
Originally from a small town in Northeastern Pennsylvania. I bring small-town curiosity to big-city problems, and I usually go looking for the angle nobody else checked.
What I Do
Customer Success
Primary point of contact for an AI hardware product through an acquisition. Roughly 5,500 conversations and 9,400 replies over ten months, absorbing a 3x volume surge without adding headcount, because I automated the parts that did not need a person.
Zendesk · Fin · Voiceflow · Zapier
Systems & Device Engineering
Promoted off a tier two support desk onto the systems team, then ran as primary technical contact for large clients in advertising, media, tourism, and edtech. Earlier, 400 plus Macs, iPads, and iPhones at a college. I have built a Windows management practice from nothing.
Jamf Pro & Protect · Fleet · Intune · CrowdStrike · SentinelOne
Building the Missing Tool
When the workflow does not exist, I ship it. Slack bots for support triage, ticket automation that ate a chunk of infrastructure load, a classroom check in app used every semester, and a handful of things built for exactly one person who needed them.
Claude & Computer Use API · Serval · Runbear · WebSockets
Featured Project
Live classroom check in
Room average 6.8
Surviving to Thriving
Students scan a QR code, pick an emoji, and rate themselves 1 to 10, from barely surviving to absolutely thriving. The room average updates live over WebSockets, and outlier detection quietly flags anyone drifting away from the group.
It started as a weekend build to answer a question I could not ask out loud in a full classroom. I use it in my own courses every semester, which means it gets debugged by the least forgiving user base there is.
Try it live →Also Built
Glucose Monitor Dashboard
A web app that pulls readings off my father's wearable glucose monitor and puts them somewhere he will actually look. Built because the manufacturer's app was not it.
Native Desktop Assistant
A Mac assistant built on the Computer Use API, plus provenance tooling that tracks where an agent's messages actually came from. Both born from wanting to trust the output.
remember
An immersive audio installation simulating the experience of dementia, built from recorded family conversations, ambient elder care recordings, and live cello. Inspired by my grandmother. The culmination of my studies at Marymount Manhattan.
Cat Hydration Tracker
A dashboard my wife and I use to keep an eye on how much water the cat is drinking. Not every problem needs to be a big one to be worth solving.
Beyond Work
Audio & Sound
Lifelong passion for audio engineering and sound design
Family Archives
Digitizing decades of family memories for preservation
Crate Digging
Vinyl, mostly. Yankees on in the background
Disc Golf
Finding balance and focus on the course
Let's build
something together
I'm looking for my next customer success or solutions role, ideally somewhere small enough that the feedback loop between customers and engineering runs through a real person. Remote, or anchored to San Francisco.